Privacy Policy
Last updated: November 27, 2025
At Kinwell, we understand that privacy matters deeply, especially when considering services that involve your home and personal life. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website or use our services.
We are committed to protecting your privacy and maintaining the confidentiality of any personal information you share with us. This policy describes our practices in clear language, so you understand exactly how your information is handled.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.
Information We Collect
Personal Information You Provide
When you contact us or use our services, we may collect the following personal information:
- • Contact Information: Name, email address, phone number, and mailing address when you submit our contact form or request services
- • Service Information: Details about your cleaning service needs, preferences, and home requirements
- • Communication Records: Correspondence through email, phone calls, or our contact forms
- • Payment Information: Billing details when you purchase services (processed securely through third-party payment processors)
Information Collected Automatically
When you visit our website, certain information is automatically collected:
- • Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths through our site
- • Device Information: Browser type, operating system, device type, IP address, and unique device identifiers
- • Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy for details)
- • Location Data: General geographic location based on IP address
Legal Basis for Processing
We collect and process your personal information based on the following legal grounds:
- • Consent: You have given explicit consent for us to process your information for specific purposes
- • Contract Performance: Processing is necessary to provide the services you've requested
- • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving services and preventing fraud
- • Legal Obligations: Processing is required to comply with legal requirements
How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- • Active Clients: Information is retained throughout the service relationship and for reasonable time thereafter to address any service-related matters
- • Inquiries: Contact form submissions are kept for up to 24 months to respond to inquiries and track service interest
- • Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes such as dispute resolution
- • Analytics Data: Aggregated, anonymized data may be retained indefinitely for statistical purposes
How We Use Your Information
Providing Our Services
We use your personal information to:
- •Respond to your inquiries and provide requested information about our services
- •Schedule and coordinate cleaning services at your home
- •Process payments and maintain financial records
- •Communicate about service appointments, changes, or updates
- •Address service issues or concerns you may have
Communication and Marketing
With your consent, we may use your information to:
- •Send service updates, maintenance reminders, or seasonal cleaning tips
- •Share information about new services or special offers that may interest you
- •Request feedback about your experience with our services
- •Provide customer support and respond to your questions
You can opt out of marketing communications at any time by contacting us or using unsubscribe links in emails.
Website Improvement and Analytics
We analyze website usage to:
- •Understand how visitors navigate and use our website
- •Identify technical issues and improve website performance
- •Enhance user experience and make our site more helpful
- •Develop new features and content based on user interests
Sharing with Third Parties
We may share your information with trusted third parties in these situations:
- •Service Providers: Companies that help us operate our business (payment processors, email services, analytics providers)
- •Background Check Services: For verification of our team members (does not involve client data)
- •Legal Requirements: When required by law or to protect our rights and safety
- •Business Transfers: In connection with a merger, acquisition, or sale of business assets
We do not sell your personal information to third parties for marketing purposes.
How We Protect Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
Security Measures
- •Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
- •Access Controls: Personal information is accessible only to authorized personnel who need it to perform their job functions
- •Secure Storage: Data is stored on secure servers with appropriate physical and digital safeguards
- •Regular Updates: We maintain and update our security practices to address evolving threats
- •Employee Training: Our team members receive training on data protection and privacy practices
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable laws. We will provide information about the breach, the data affected, and steps we're taking to address the situation.
Limitations
While we implement strong security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to protect your information to the best of our ability.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and will respond to requests in accordance with applicable laws.
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information in a clear, accessible format within a reasonable timeframe.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure
You have the right to request deletion of your personal information in certain circumstances, such as when it's no longer necessary for the purpose it was collected or if you withdraw consent.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format and to transmit it to another service provider where technically feasible.
Right to Object
You have the right to object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
Right to Restrict Processing
In certain circumstances, you have the right to request that we limit how we use your personal information.
How to Exercise Your Rights
To exercise any of these rights, please contact us through our contact form or email us at [email protected]. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features on our website
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm when your data has been removed from our systems.
Please note that some information may need to be retained for legal or legitimate business purposes, such as completing transactions you've initiated or complying with legal requirements.
Additional Information
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact form or email us at [email protected]. We will respond to your inquiry as promptly as possible.